86
People
Number of people in A&E department
1:10
Hours
Average wait to be seen by a clinician
2:31
Hours
Average time in the department
Contact details
Email: PALS@royalberkshire.nhs.uk
Address
Level 2, Main Entrance
Royal Berkshire Hospital
Craven Road
Reading
Berkshire
RG1 5AN
Patient information leaflets
Patient Advice and Liaison Service (PALS)
If you have an issue or query that you would like us to help you resolve, our Patient Advice and Liason Service team may be able to help.
We encourage patients or relatives with concerns to speak directly to a Manager or Matron if you have concerns and they will be happy to assist you. However, if you would rather speak to someone outside of the Department or if the Department have been unable to resolve your concerns, then please contact PALS team. Patient care is our priority and if you are thinking about making a formal complaint, the PALS team would be happy to discuss this with you.
We believe that every concern is an opportunity for us to better understand and improve the quality of our services. We know that people can be worried about whether raising a concern will affect their care. We promise to make sure that raising concerns will never adversely affect anyone's treatment.
PALS team is available to contact Monday to Friday from 8.30am to 4.30pm.