94
People
Number of people in A&E department
1:05
Hours
Average wait to be seen by a clinician
1:58
Hours
Average time in the department
Meet PEET
Patient Experience and Engagement
Meet PEET is our Patient Experience Engagement Team.
We are dedicated to working with our local community to really listen to patient voices and supporting them to better understand and address healthcare issues. Our clinical specialists provide tailored engagement sessions to meet the needs of our diverse community.
Meet PEET has been working with the local community for many years and building relations with community partners, for example, Whitley Community Development Association, Alliance for Cohesion and Racial Equality (ACRE), and Macmillan Cancer Champions.
We provide large scale engagement events, for example, we have delivered numerous sessions with our local Gurkha population, in collaboration with The Forgotten British Gurkha charity, on topics like diabetes, palliative care, cancer red flags etc, as well as with our local Sikh communities.
A key piece of work for the team is the Community Wellness Outreach programme. This is delivering health checks in the community in partnership with Reading Borough Council and Reading Voluntary Action. This is part of a programme funded by the Berkshire West Integrated Care Board. The programme aims to address health inequalities and empower people to be healthy and well. It is focused on reducing the risks of cardiovascular disease and diabetes. More information on our Community Wellness Outreach programme.
We also have a youth engagement programme providing opportunities for young people to engage with health care and the Trust. For example, we have an innovative Junior Carers programme working with specific schools on health education, as well as #Health4yth tours providing opportunities for students aged 14-15 to see the wide range of careers offered in the Trust. We also have a Youth Forum for young people aged 16 to 25 to be a voice in the Trust.
We have worked with specific groups in our community over accessibility requirements, for example, Carers or those who are Deaf or have hearing impairments.
We are a very responsive and adaptable team who provide flexible engagement options depending on community group needs. We can attend events across Reading and other local areas and can often provide access to speakers or representatives from various specialities across the Hospital.