Click to view Emergency Department (A&E) waiting times
44 People
Number of people in A&E department
1:07 Hours
Average wait to be seen by a clinician
1:19 Hours
Average time in the department

Category

Service/department

Wards

Locations

Royal Berkshire NHS Foundation Trust ranked as a 'top five Trust' in this year’s CQC Inpatient Survey

Filter results

Yesterday, the CQC released their annual Inpatient Survey results, looking at how patients experience care while staying in hospital. Based on the responses returned by patients who stayed with us, out of the 131 NHS acute trusts in England, Royal Berkshire NHS Foundation Trust ranked fourth. The Trust was also ranked joint most improved Trust based off last year’s results. 
 
The annual Inpatient Survey asks people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and on their discharge arrangements.
 
Thanks to the hard work of our staff and volunteers, out of 38 questions where a direct comparison could be drawn from last year’s results, we improved in 31. And areas of particular improvement include: 

  • Being treated with respect and dignity while in hospital.
  • Overall experience while in hospital.
  • Being offered food that met dietary requirements they had.
  • Overall rating of hospital food.
  • Feeling involved in decisions about their care and treatment.
  • Getting a member of staff to help when needed.
  • Discussing any equipment or changes needed at home upon discharge.
  • Being given enough notice before being discharged.
  • Knowing what would happen next with care after discharge. 
     

Katie Prichard-Thomas, Chief Nursing Officer, said, “I’m so proud of colleagues right across the Trust. Their care, compassion, and dedication to our patients, is reflected in these results. Patient voice matters, and I’m grateful to everyone who has taken the time to share their feedback with us. It helps us to understand what’s going well, and where we can make further improvements to their experience with us. 
 
“The areas where we’ve improved are wide-ranging, which against a national backdrop of challenges, with both the demand on our services, and the complexity of the care patient’s need increasing, is especially encouraging .”