Do you need support getting to your hospital appointment?

Healthcare Travel Costs Scheme

If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme.

Visit the NHS website for more information

What is non-emergency patient transport?

EMED are our providers of our non-emergency patient transport services (NEPTS). They support people in the Berkshire West (Reading, West Berkshire and Wokingham) area who need specialist transport to attend outpatient appointments or to receive treatment, and who need support with admission and discharge.

Eligibility

The expectation is that patients will make their own transport arrangements where they can, as this service is only for people who have medical needs that prevent them from using private or public transport.

Non-emergency patient transport is available if:

·         your medical condition means that you cannot use other forms of transport without it being detrimental to your health

·         your mobility means that you would be unable to access your appointment by other means

·         you need the skills or support of patient transport staff before/on/after the journey.

Patients who wish to be considered for the service need to be assessed against the national eligibility criteria by EMED before a booking can be made.

How to book

You (and your family members or carers) can book, cancel or change your non-emergency patient transport (NEPTS) if necessary. To find out more visit EMED’s Non-Emergency Transport Information page.